Our professions
The client is the focal point of Bessé’s insurance consulting activities, in the fields of corporate risks as well as personal insurance.
To propose comprehensive solutions tailored to our customers’ needs, our professions include all aspects of consulting, assisted by technical and support functions.
Sales development
In direct and permanent contact with our clients, our teams provide support throughout the duration of the contract.
- Client Executives are involved in every step of the relationship with the customer and the insurance market. They are responsible for all the sales and technical aspects of the services provided by Bessé for the customers assigned to them in the Centre to which they belong.
- Development Officers are responsible for overall development of the consulting and brokering activities for potential customers, possibly within a specific geographic area. They coordinate the acquisition of new customers, from the initial contact to contract signature.
- Sales leaders are in charge of a network of purchasing advisors.
We must be able to adapt to the person in front of us to build a relationship based on mutual trust. This is essential for us to be able to implement our expertise to satisfy their requirements.
Customer relations professions
Our customer relations teams are responsible for supervising and managing the contract in contact with the client (drafting the contract, managing and settling claims, reporting, managing contributions, customer relations, etc.)
- Personal insurance manager: works with insured parties in a specific sector of activity.
- Production management officer: responsible for following up the policies taken out by the customer, from the creation of cover and for all activity-related events concerning their insurance policies.
- Compensation officer: in charge of instruction customer claims through to settlement.
I’m sure that personal relations are fundamental when it comes to helping people. What counts most for me in customer relations is satisfying the customer’s request, doing my best to meet their requirements.
Technical expertise
The teams provide technical expertise for the analysis of customer risks:
- Business experts
- Actuaries
- Prevention engineers
The role of prevention engineer and expert requires availability and forecasts produced at short notice, in the areas of interest of our customers both in France and abroad, a strong capacity for analysis, attentiveness and the ability to develop trust-based relationships. Our purpose as professionals is to help our customers to improve their risk prevention actions and to help them with the processing of claims, from appraisal to compensation and the recommissioning of facilities.
Support and cross-functional teams
The support functions at Bessé include many different professional skills. These teams help the other departments to be more efficient.
- Administrative assistance
- Finance and accounting
- Management control
- Internal control
- Legal affairs
- IT
- Communication
- Human resources
- Facilities
- Project management